FAQ

Creating your MeVu Casino account is a straightforward process that takes just a few minutes. Start by clicking the "Sign Up" button on our homepage and provide basic information including your full name, email address, date of birth, and phone number. You'll also need to create a secure password and select your preferred currency – either USD or Bitcoin.During registration, you'll be asked to provide your residential address and agree to our terms and conditions. Make sure all information is accurate, as this will be verified during the account verification process. Once you submit your registration form, check your email for a confirmation link to activate your account.After activation, you can immediately make your first deposit and start playing. However, to ensure full account functionality and comply with regulatory requirements, you'll need to complete identity verification within a reasonable timeframe. This process helps protect your account and ensures fast, secure withdrawals when you're ready to cash out your winnings.

MeVu Casino offers several attractive welcome bonuses designed to maximize your initial gaming experience. Our most popular option is the 100% match bonus up to $1,000, which doubles your first deposit and gives you extra funds to explore our extensive game library.For cryptocurrency users, we provide a special Crypto Welcome Bonus package worth up to $3,750, distributed across your first several deposits. This bonus is perfect for players who prefer the speed and privacy of digital currencies. Additionally, Bitcoin users can claim a 125% Bitcoin Welcome Bonus for casino games or a 75% Bitcoin Sports Bonus for sports betting.Poker players receive dedicated treatment with a 100% match bonus up to $500 specifically for poker games. Each bonus comes with specific terms and conditions, including wagering requirements and eligible games. We recommend reviewing the full bonus terms before claiming any offer to ensure you understand the requirements. Remember, you can only claim one welcome bonus per account, so choose the option that best matches your gaming preferences and deposit method.

While MeVu Casino focuses primarily on deposit match bonuses that provide substantial value for your money, we occasionally offer promotional codes that include free play opportunities. These special promotions are typically announced through our newsletter, social media channels, and promotional emails to registered players.No deposit bonuses, when available, usually come in the form of free spins on selected slot games or small amounts of bonus cash that can be used across various games. These offers allow you to test our platform and potentially win real money without risking your own funds initially.To stay updated on current promotional offers, including any no deposit opportunities, we recommend subscribing to our newsletter and following our official communication channels. Keep in mind that all bonus offers, including no deposit promotions, come with specific terms and conditions such as wagering requirements, maximum cashout limits, and game restrictions. Always read the full terms before claiming any bonus to ensure you understand how to maximize its value.

MeVu Casino supports a comprehensive range of payment methods to accommodate different player preferences and needs. Traditional options include major credit cards like Visa and American Express, as well as bank wire transfers for larger transactions.For players who prefer digital payment solutions, we accept various modern methods including Zelle, NetSpend, MyPayLinQ, and Rapid Transfer. We also offer unique options like Pay by Voucher and Money Transfer services, plus Courier Cheque for players who prefer traditional check payments.Cryptocurrency users will appreciate our extensive crypto support, including Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), and Tether (USDT). Crypto payments typically process faster and offer enhanced privacy compared to traditional methods. We also accept UnionPay for international players who prefer this payment network.Each payment method has different processing times, minimum and maximum limits, and potential fees. Deposit methods are generally processed instantly or within a few hours, while withdrawal times vary by method. Cryptocurrency withdrawals are typically the fastest, often processing within 24 hours, while traditional banking methods may take 3-7 business days.

Withdrawal processing times at MeVu Casino vary depending on your chosen payment method and account verification status. Cryptocurrency withdrawals are our fastest option, typically processing within 24 hours once your withdrawal request is approved by our security team.Traditional banking methods like bank wire transfers and checks generally take 3-7 business days to reach your account after processing. Electronic payment methods such as Zelle and other digital wallets fall somewhere in between, usually processing within 1-3 business days.Before your first withdrawal, you'll need to complete account verification by providing identification documents. This one-time process helps ensure account security and compliance with regulatory requirements. Once verified, subsequent withdrawals process much faster.All withdrawal requests undergo a standard security review, which typically takes a few hours during business days. This review helps protect both you and the casino from fraudulent activity. To ensure fastest processing, make sure your account is fully verified, you're withdrawing to the same method used for deposits when possible, and you've met any applicable wagering requirements on bonuses.

Wagering requirements represent the number of times you must play through a bonus amount before you can withdraw any winnings. For example, if you receive a $100 bonus with a 30x wagering requirement, you'll need to place $3,000 in total bets before the bonus funds become withdrawable.These requirements exist to prevent bonus abuse while still providing genuine value to players who engage with our games. Different games contribute differently toward meeting wagering requirements – slots typically contribute 100%, while table games like blackjack or roulette may contribute less, often around 10-20%.The wagering requirement clock starts ticking as soon as you claim a bonus, and you'll typically have a set timeframe (usually 30 days) to meet the requirements. You can track your progress through your account dashboard, which shows exactly how much you've wagered and how much remains.It's important to note that wagering requirements apply only to bonus funds, not your original deposit. Many bonuses also have maximum bet limits while wagering requirements are active, typically around $5-10 per spin or hand. Understanding these requirements helps you make informed decisions about which bonuses offer the best value for your playing style.

Absolutely! MeVu Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets without downloading any apps. Our mobile platform works seamlessly through your device's web browser, whether you're using iOS, Android, or other mobile operating systems.The mobile experience includes access to the vast majority of our game library, including popular slots, table games, and live dealer options. Games are specifically adapted for touch screen interfaces, with intuitive controls and responsive design that adjusts to different screen sizes.You can perform all account functions on mobile, including making deposits, requesting withdrawals, claiming bonuses, and contacting customer support. The mobile cashier offers the same payment methods as the desktop version, ensuring you have complete flexibility in managing your account.Mobile gameplay maintains the same high-quality graphics and smooth performance you'd expect from desktop play. Internet connectivity requirements are minimal – a stable 3G connection or better is sufficient for most games, while live dealer games perform best with 4G or Wi-Fi connections. The mobile platform automatically saves your game progress, so you can seamlessly switch between devices without losing your place.

MeVu Casino partners with a diverse selection of premium game providers to deliver an exceptional gaming experience. Our portfolio includes industry leaders like Real Time Gaming (RTG), known for their innovative slot games and progressive jackpots, and Genesis Gaming, which provides high-quality table games and specialty options.We also feature games from Rival Gaming, famous for their interactive i-Slots that combine traditional slot gameplay with engaging storylines, and Spinomenal, which offers modern video slots with cutting-edge graphics and features. Dragon Gaming contributes exciting slot titles, while Bovada Gaming provides sports betting and casino game integration.Additional providers include Makitone Gaming, Qora, Revolver Gaming, Top Trend Gaming (TTG), and Woohoo Games, each bringing their unique style and game mechanics to our platform. This diverse partnership ensures our game library offers something for every type of player, from classic three-reel slots to complex multi-feature video slots and traditional table games.All our game providers are licensed and regulated, ensuring fair play through certified random number generators. Games undergo regular testing for fairness and accuracy, giving you confidence that every spin, deal, and roll is completely random and unbiased.

Yes, MeVu Casino operates under proper licensing and regulation, ensuring a safe and fair gaming environment for all players. Our licensing ensures that we meet strict standards for player protection, fair gaming practices, and financial security.We maintain compliance with all applicable regulations regarding online gaming, including anti-money laundering requirements, responsible gambling measures, and data protection standards. Our games are regularly audited by independent testing agencies to verify fairness and randomness, with results available for review.The regulatory framework we operate under requires us to maintain segregated player funds, meaning your deposits are kept separate from operational funds and remain protected even in unlikely adverse circumstances. We also maintain comprehensive insurance coverage and security measures to protect player information and funds.Our commitment to regulatory compliance extends to responsible gambling practices, including self-exclusion options, deposit limits, and resources for players who may need assistance with gambling-related concerns. We work closely with regulatory bodies to ensure our platform continues to meet or exceed industry standards for player protection and fair play.

Account verification at MeVu Casino is a standard security procedure designed to protect your account and comply with regulatory requirements. The process typically involves providing documents that confirm your identity, address, and payment method ownership.For identity verification, you'll need to submit a clear photo or scan of a government-issued ID such as a driver's license, passport, or state ID card. Address verification requires a recent utility bill, bank statement, or other official document showing your name and current address.If you've used credit cards or bank accounts for deposits, you may need to provide verification of these payment methods. This typically involves showing the front of credit cards (with middle numbers obscured for security) or bank statements showing your name and account details.The verification process usually takes 24-48 hours once all required documents are submitted. Our security team reviews each submission carefully to ensure authenticity while protecting your privacy. Once verified, your account gains full functionality, including faster withdrawal processing and higher transaction limits. We recommend completing verification soon after registration to avoid any delays when you're ready to withdraw winnings.

MeVu Casino offers multiple convenient ways to reach our customer support team, ensuring you can get help whenever you need it. Our primary support channels include live chat, email, and telephone support, each staffed by knowledgeable representatives ready to assist with any questions or concerns.Live chat is available directly through our website and provides the fastest response for most inquiries. Our chat agents can help with account questions, bonus information, technical issues, and general platform guidance. This service operates during extended hours to accommodate players across different time zones.For email support, contact us at service@mevucasino.com. Email is ideal for complex questions that may require detailed explanations or when you need to attach documents or screenshots. We typically respond to emails within a few hours during business days.Phone support is available through two dedicated lines: General Support at 1-888-223-0000 for account and platform questions, and Casino Support at 1-866-224-1324 for game-specific inquiries and technical assistance. Phone support provides immediate personal assistance for urgent matters.Additionally, our comprehensive FAQ section addresses many common questions and can provide instant answers to frequently asked topics. All support channels are staffed by trained professionals who understand both the technical and gaming aspects of our platform.

MeVu Casino is committed to promoting responsible gambling and provides several tools to help you maintain control over your gaming experience. These features are designed to ensure that gambling remains an enjoyable form of entertainment rather than a source of financial stress.Deposit limits allow you to set daily, weekly, or monthly maximum amounts for your account, helping you stick to your entertainment budget. Once set, these limits can only be increased after a cooling-off period, but can be decreased immediately if needed.Time limits help you manage your gaming sessions by automatically logging you out after a specified period. You can set session time limits that align with your schedule and ensure gaming doesn't interfere with other important activities.Self-exclusion options are available for players who need to take a break from gambling. You can temporarily suspend your account for periods ranging from 24 hours to several months, or permanently close your account if needed. During self-exclusion periods, you won't be able to access your account or receive promotional materials.We also provide links to professional gambling addiction resources and support organizations. Our customer support team is trained to recognize signs of problem gambling and can provide guidance on available resources and support options. Remember, gambling should always be fun and within your means.